Hospitality Supervisor Apprenticeship, Level 3

The Hospitality Supervisor Apprenticeship, Level 3 (standard) will give apprentices the opportunity to develop the following skills, knowledge and behaviours:

Skills:
•    Understand own role in motivating the team to work according to the business vision and values and to achieve business targets
•    Understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work
•    Know the standard business operating procedures
•    Understand how to identify, plan for and minimise risks to the business and service
•    Understand how a variety of technologies support the delivery of hospitality products and services
•    Understand how to effectively organise and coordinate a team
•    Understand how to work with hospitality team members to achieve targets and support business objectives
•    Know how to select the best methods of communication to motivate and support team members in a hospitality environment
•    Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team
•    Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses
•    Understand how to work fairly with individuals that have diverse needs
•    Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
•    Operate within budget, exercising strict resource control and minimising wastage,
•    Supervise the delivery of a quality service that supports the department in achieving overall business objectives
•    Monitor the team to ensure they follow processes and procedures
•    Identify and isolate matters of concern, 
•    Plan, resource and organise the team
•    Set realistic but challenging objectives with the team
•    Demonstrate effective methods of communication that achieve the desired results
•    Actively support team members to maximise potential
•    Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them.
•    Use leadership styles and supervisory management skills appropriate to the business and situation

Behaviours:
•    Demonstrate a personal drive to achieve the business values, vision and objectives
•    Operate astutely and credibly on all matters that affect business finance
•    Be solution focused and remain calm under pressure, adopting a constructive attitude to dealing with problems and driving a positive outcome
•    Contribute to the review process, being aware of the individual needs of the team
•    Strive to continuously improve the effectiveness of personal communications
•    Proactively encourage a customer centric culture
•    Be proactive in supporting sales and marketing activities
•    Lead by example to maximise performance
•    Act as a role model operating in an empathic, fair and consistent professional manner